Telehealth Adoption Tracker

From The Chartis Group and Kythera Labs

Telehealth: Current Trends and Long-Term Implications

Prior to the COVID-19 outbreak, telehealth visits represented less than 1 percent of all physician visit volumes. By the fourth week of April 2020, 42 percent of all physician visits nationwide were being performed via telehealth. COVID-19 has ushered in a new era for telehealth, accomplishing in weeks what many thought would take years. Not unexpectedly, telehealth adoption is not uniform across regions, specialties or consumer segments. Analyzing trends over the last six weeks raises three important considerations for providers regarding the long-term role telehealth will play in the care delivery ecosystem, which are shared in this report:

  1. Telehealth growth will stabilize as physician offices reopen, but remain an essential component of care delivery.
  2. Telehealth will impact every physician specialty—from primary care to medical and surgical disciplines. 
  3. Telehealth’s impact on health disparities must be understood and addressed.

© 2020 The Chartis Group, LLC. All rights reserved

More Insights from The Chartis Group

The Chartis Group and Kythera Labs have brought together a team of data scientists, visualization experts and industry thought leaders to develop the Telehealth Adoption Tracker, an advanced analytic tool designed to measure how COVID-19 has driven rapid telehealth adoption across the country. The Telehealth Adoption Tracker allows a user to analyze how geographies and specialties have been impacted by the rapid switch to telehealth over time.

This interactive tool allows users to filter by geographic and market level dimensions – exploratory functionality is available throughout the dashboard to isolate to segments of interest. Data will be refreshed on a routine basis as we continue to monitor and track telehealth adoption and its impact on the healthcare ecosystem.

A joint thought leadership perspective by The Chartis Group and Kythera Labs

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Analytics Methodology

Underlying data provided by Kythera Labs are sourced from clearinghouse claims vendors which comprise a national representation of submitted professional medical claims. These claims include self-insured and fully insured health plans across most major commercial payors and Medicare Advantage. The level of claims coverage varies by geography. Geographic and specialty utilization patterns may change over time based upon timing and mix of claims reporting by clearinghouse. Data depicted includes claims incurred through the week of April 22nd, billed and reported as of May 12, 2020.

Geography is defined based upon rendering provider location. Data excludes providers billing from US territories: Puerto Rico, Guam and the Virgin Islands. Telehealth adoption rates for multi-state CBSAs will aggregate into the respective telehealth adoption rate calculation, identified and assigned by the respective provider state. Physician specialties are determined based upon the specialty assigned to the rendering provider NPI. Certain physician specialties are combined or excluded to form the 20 specialties reported in the analysis. APP-defined practitioners have been excluded from this analysis. Percentage telehealth rate is calculated as the ratio of unique telehealth visits as a proportion of total physician visits.

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